RULES OF BOOKING AND STAY "Wójcik SPA" IN KRYNICA ZDRÓJ

I. INFORMATION AND GENERAL RULES

1. These Regulations (hereinafter referred to as: Regulations) defines the subject of the provision of services, responsibility and rules of staying on the premises „Wójcik SPA” (hereinafter referred to as: „Wójcik SPA”) and is integralą part of the contract, the conclusion of which takes place by booking and paying for the stay at "Wójcik SPA" by the Guest. When booking and paying for your stay in „Wójcik SPA” The guest confirms that he has read and accepts the terms of these Regulations.

2. „Wójcik SPA” to obiekt świadczący usługi krótkotrwałego zakwaterowania bez dodatkowych świadczeń wymaganych w obiektach hotelowych, którego właścicielem jest SILVEXCRAFT Mateusz Wójcik Sp. k. z siedzibą w Tyczynie, ul. Orkana 5, 36-020 Tyczyn, NIP: 5170373027, REGON: 363361395, KRS: 0000588340.

3. „Wójcik SPA” is open on set dates, 24 hours a day.

4. „Wójcik SPA”Aims to provide the guests of the facility with optimal conditions for rest and stay.

II. REGISTRATION OF STAY

1. Reporting a stay in "Wójcik SPA”Occurs when the reservation is made and the full amount (100%) for the booked stay is paid, indicated automatically in the given reservation system.

2. Registration of stay may also take place in a situation where, despite the lack of prior reservation, the Guest personally declares the will to stay in "Wójcik SPA”, a „Wójcik SPARegistration of stay may also take place in a situation where, despite the lack of prior reservation, the Guest personally declares the will to stay in "

III. TERMS OF PAYMENT

1. Prices of services for guests „Wójcik SPA” are given in Polish zlotys and include tax on goods and services.

2. „Wójcik SPA” informuje, a Gość poprzez zapoznanie się z treścią niniejszego Regulaminu przyjmuje do wiadomości, iż 30 % (słownie: trzydzieści procent) kwoty wpłaconej tytułem rezerwacji pobytu stanowi zadatek w rozumieniu art. 394 Kodeksu Cywilnego, z zastrzeżeniem pkt. III. 3 a-b) niniejszego Regulaminu, wskazanego poniżej, należy również uiścić płatność na 3 dni przed przyjazdem pozostałej kwoty tj. 70% (słownie: siedemdziesiąt procent).

3. . „Wójcik SPA” it is possible to cancel the booked and paid stay on the following conditions:

1. w przypadku rezygnacji z usługi w terminie do 14 dni przed planowanym przyjazdem, „Wójcik SPA” returns to the Guest the entire amount paid for the reservation;

2. w przypadku rezygnacji z usługi w terminie poniżej 14 dni przed planowanym przyjazdem, „Wójcik SPA” retains 30% (in words: thirty percent) of the total amount paid by the Guest, as a reservation, and thus the value of the above-mentioned amount is not refundable, being treated as a down payment (III section 2 of the Regulations)

4. In the event of resignation from the service during its implementation „Wójcik SPA” does not refund any fees for the services incurred.

IV. CONDITIONS OF THE STAY

1. .Wójcik SPA” pokoje wynajmowane są na doby. Doba w obiekcie starts at 15.00 and ends at 11.00 the next day.

2. .Performance of the service by „Wójcik SPA” consists in providing the Guest with a clean and tidy room or rooms ready for use by providing the Guest with an automatically generated, individual code, which the Guest should use 24 hours before arriving at „Wójcik SPA” will receive a mobile phone number provided when making the reservation. The above-mentioned individual code authorizes the Guest to open the previously booked room or rooms. In addition, each room has a magnetic card that allows you to open the door to a given room.

3. The guest may not transfer the rented room to other people, even if the period for which he has paid the fee for the stay has not expired.

4. The guest is obliged to comply with order regulations and provisions related to fire safety in „Wójcik SPA”.

5. In the area of "Wójcik SPA”There is a curfew from 22:00 to 6:00 the next day. We reserve the right to deviate from the above rules in the event that in the area of "Wójcik SPA”A special event is organized, about which the Guests were informed in advance.

6. In the event of a gross or persistent breach by the Guest of the agreed order of stay, threatening the interests of other Guests, "Wójcik SPA"May terminate the contract with the Guest with immediate effect. In the event of failure to comply with the agreed order of stay, the Guest will be charged with the resulting costs.

7. The presence of dogs and other domestic animals on the premises of "Wójcik SPA” jest zabronione.

8. In each of the rooms „Wójcik SPA” there is information about the equipment of the room along with the technical condition of the room.

9. Any defects resulting from the use of the room or rooms should be reported on a regular basis to the phone number: 504 355 255

10. .Departure and parking the car on the premises „Wójcik SPA” dozwolone jest wyłącznie dla Gości „Wójcik SPA” podczas ich pobytu w obiekcie. Parking jest bezpłatny, niestrzeżony.

11. . „Wójcik SPA” the stay of children and adolescents up to 18 years of age is allowed only under the care of adults who take full responsibility for their actions as their guardians or parents, as well as for any consequences of these acts and situations in the area „Wójcik SPA”.

12. /It is forbidden to use in the rooms „Wójcik SPA” from own electric appliances, gas cylinders, electric grills etc. or any additional appliances (apart from the existing ones).

13. . „Wójcik SPA” smoking is strictly forbidden. In the event of breach of this prohibition, the Guest will be charged an additional fee of PLN 200 for the elimination of tobacco odor.

V. RESPONSIBILITY "WÓJCIK" SPA "

1. „Wójcik SPA"Is responsible for the loss or damage of items brought by persons using its services to the extent specified by the provisions of Art. 846-852 of the Civil Code. „Wójcik SPA” is not liable for damages in relation to the Guest over the amount of the actual damage.

2. „Wójcik SPA” is not responsible for any inconvenience caused by reasons beyond his control, e.g. power outages, water outages or lack of TV or Wi-Fi signal, etc.

3. The guest should notify „Wójcik SPA” about the occurrence of the damage immediately after its discovery by e-mail at adres e-mail [email protected]

4. „Wójcik SPA” is not responsible for damage or loss of motor vehicles (including a car) or other vehicle belonging to the Guest and things left in it in the event that the vehicles have been parked in an unguarded car park Wójcik SPA”, including for the actions of third parties or any damage caused by force majeure (e.g. wind, storm, flood, fire, electricity, etc.).

VI. RESPONSIBILITY OF THE GUEST

1. The guest bears full financial responsibility for any damage or destruction of equipment and technical devices in „Wójcik SPA” caused by his fault, as a result of their improper use. The relevant provisions of the Civil Code shall apply to the above.

2. caused by his fault, as a result of their improper use. The relevant provisions of the Civil Code shall apply to the above.

3. Legal guardians are responsible for damages caused by minors.

4. The guest is obliged to comply with the safety rules related to the protection against theft of the room equipment and the movables belonging to it. In particular, the Guest is obliged to close the room and its windows and not to pass a magnetic card to the door or an individual code that opens the door to third parties.

VII. COMPLAINT PROCEDURE

1. The guest has the right to lodge a complaint in the event of noticing deficiencies in the quality of services provided by „Wójcik SPA” or otherwise.

2. Any complaints related to the stay in „Wójcik SPA” should be submitted electronically, to the following adres e-mail: [email protected]

3. In the description of the complaint, it is recommended that the Guest provide:

1. 1. information and circumstances regarding the subject of the complaint, in particular the type and date of the failure or other defect;

   2. contact details of the person submitting the complaint̨ - it will facilitate and speed up the consideration of the complaint by „Wójcik SPA”.

4. The requirements specified in the preceding sentence are recommendations only and do not affect̨ on the effectiveness of complaints submitted without the recommended description of the complaint.

5. „Wójcik SPA” will respond to the complaint received from the Guest and inform him about the method of considering it via e-mail, if the Guest provided an e-mail address for this purpose.

6. „Wójcik SPA” will provide the Guest with a reply to the complaint̨ within 14 days from the date of its receipt, unless że separate provisions stipulate otherwisę.̨ .

VIII. FINAL PROVISIONS

1. Facility „Wójcik SPA” is made public by posting:
   - on the website www.wojcikspa.pl, hanging it on the premises „Wójcik SPA” and availability in each of the rooms.

2. These regulations apply from dnia 23.12.2021 r.

3. Guests using the services „Wójcik SPA” undertake to comply with the provisions of these Regulations.